Need help without leaving home? Our remote support service allows us to securely connect to your computer and assist with many common issues such as email problems, printer setup, software errors, slow performance, updates, and general troubleshooting.

Please read the following important information before starting your session:

• Your remote support session may be recorded for quality, training, security, and dispute resolution purposes.

• Phone calls may be recorded for quality, training, security, and dispute resolution purposes.

• Please close any confidential or sensitive information before connecting. This includes online banking, private emails, passwords, personal documents, medical information, or anything you would prefer not to be visible during the session.

• You remain in control and can end the session at any time.

Remote support sessions are chargeable.

• Minimum charge: £23
• Charged in 30-minute increments
• Client details are required during the session
• Payment will be required at the end of the session.

To help your session run smoothly:

• Make sure your computer is switched on
• Ensure you have an internet connection
• Save and close any open work
• Keep your phone nearby in case we need to speak during remote support