Simple PC Help is open 7 days a week and available to assist you from 9am to 6pm Monday to Friday, and by appointment only on Saturdays and Sundays.

If you need to reach us outside of these hours, please don't hesitate to contact us and we will get back to you as soon as possible.

Simple PC Help offers a 30-day guarantee on all of our work, and all new hardware purchases come with a one-year manufacturer's warranty for your protection.

We also have comprehensive business insurance with Simple Business.

Simple PC Help is located in Warminster and provides home visits, collections, and drop-offs within a 10-mile radius, including Westbury, Trowbridge, Frome, and the surrounding areas.

If you need remote help via the internet, we can assist clients from any location, including as far away as New Zealand!

At Simple Techie Solutions (Simple PC Help), we prioritize your privacy and take every precaution to protect any personal information you provide to us. We are also bound by the Data Protection Act, which means we will never share your information with any other individuals or organizations unless you give us permission.

However, we cannot be responsible for the privacy practices of any other websites or software that may be linked to our website. If you wish to unsubscribe from receiving emails about updates or items for sale, you may click the unsubscribe link or email us at any time to remove your details from our database.

If you have any questions about our website, services, or privacy policy, please don't hesitate to contact us at info@simplepchelp.co.uk and we will get back to you as soon as possible.

Before starting a remote session with Simple Techie Solutions:

• Please make sure to back up all your files, applications, and data. If any information is lost, Simple Techie Solutions cannot be held responsible.

• Close any personal or confidential information on your screen. Our colleague will be able to see anything open on your desktop.

All services, support, and software provided by Simple Techie Solutions are provided "as is" and at your own risk.

• Simple Techie Solutions is not responsible if your computer or software is damaged during a remote session.

• Simple Techie Solutions cannot guarantee that the service will successfully solve your IT problems, and it is possible you will require an in-person or off-site repair service.

• Your information, data, and passwords will always be treated confidentially.

To communicate with Simple Techie Solutions remotely, you will need to download Jump Desktop Connect software. This software is secure and user-friendly, allowing us to diagnose and fix computer problems remotely while also giving you control over the session. 

To start a remote connection, we will need to install Jump Desktop Connect on your computer. You can download it from our Remote Support page. Once installed, we can access your computer remotely with your permission.

The Jump Desktop Connect system generates new numbers each time your computer is restarted, so it is impossible for anyone to gain unauthorized access to your system.

If you need to uninstall Jump Desktop Connect at any time, please contact us and we will guide you through the process.

When you browse websites on the internet, some of them may store small text files called cookies on your computer to track your use of the site. These cookies can be used to customize your experience on the site when you return.

Simple Techie Solutions has opted not to use cookies to ensure all its users visiting our website remain completely confidential.  No personal information is stored.

We accept payment through cash, cheque, and online bank transfer. Payment must be made before hardware is collected. Prices start at as little as £23 for half an hour remote support.

Please let us know if you have a preferred method of payment.

Richard has over 35 years of experience working with technology and has a strong passion for staying up-to-date on the latest developments. He is skilled at troubleshooting and finding solutions for his clients.

He is a respected member of the Warminster community where he lives with his two sons.

General Data Protection Regulation 2018

Our privacy statement

This statement explains how Simple Techie Solutions gathers and uses personal details from our clients, what we do with it, how you can control our use of it, and the safety measures we've put in place to keep your details secure.

We are committed to safeguarding your privacy and personal details. If you give us any personal information – or we learn anything about you from other organisations – we will keep those details safe and not share them with anyone else.

We hold and process your personal information lawfully in accordance with Article 6 of the General Data Protection Regulation 2018.

If you'd like to ask us anything about this privacy statement please email us on info@simplepchelp.co.uk

How we gather information

We collect information about you whenever you email or call us to ask about our services, fill in one of our service or request forms, or give us your personal details in any other way.

These details could include your name, address, phone number or other contact info. We might also hold details about your mobile, laptop or other IT equipment, or about the services we've provided or carried out for you.

How we use your details

We will mainly draw on the information we hold for you when we need to:

Provide you with the service/s you've requested
Manage your account
Send you information – such as a reminder that a regular service or upgrade is due
Gather statistical data about our clients in general; if so, we'll use your details anonymously, without identifying you.

Simple Techie Solutions will never sell or send your details to third parties, or share them with anyone outside our company, unless we are legally compelled to do so, or if you give us permission.

How we protect your personal information

We've set up safety measures to ensure your personal data isn't lost, misused or altered while it's in our possession.

We regularly check these safety measures and our privacy policy, and upgrade them if necessary. When we contact anyone online, we make sure that contact is monitored and protected by secure servers and data encryption.

Your 'right of access'

You're entitled to ask us for a copy of any information we hold about you. If you find any errors in the details, you're entitled to have those errors put right.

You're also entitled to object to us collecting or processing your details, and to complain if you're concerned about the way we're handling your information.

If you'd like to take advantage of any of these rights please email us on info@simplepchelp.co.uk and we'll respond as fast as possible.

Your consent

Before we can hold or process any personal information you give us (or that we get from a third party) we need your consent.

If you do give us consent, you can withdraw it whenever you want – just let us know by emailing us on info@simplepchelp.co.uk and we'll update our records.

You can still access Simple Techie Solutions’ services even if you haven't given us permission to hold or use your details. However, if we've provided you with a service, we'll need your signature or initials to confirm you've received the service when we accept payment.

If we need to change this privacy statement

We may occasionally need to change this privacy statement. If we're making any significant alterations to the way we hold or process personal data, we'll provide full, clear details on our Simple Techie Solutions website.