Remote Support
Prefer to call?
01985 330073
What can we help you with?
Here are some of the most common things we can help you with remotely.
Email problems & setup
Having trouble signing in or managing an account?
We can help get things working again.
Security & virus protection
Concerned about viruses, malware, suspicious pop-ups or security warnings?
Mac Support
Need help with your Mac? We can troubleshoot software problems, help with updates, email and applications, and get your Mac running properly again.
Slow computer performance
If your computer has become slow or unresponsive, we can investigate what is causing it and help get it running properly again.
Routine Remote
Book convenient remote support at least 24 hours in advance. Ideal for problems that don’t need same-day attention.
£23 for 30 minutes
or £46 per hour
What to expect
You’ll receive friendly, one-to-one support remotely on your computer. We can investigate problems, change settings, install or update software, help with email and other everyday technology issues — all without needing a home visit.
Priority Remote
Book priority remote support when a technology problem can’t wait. Ideal for urgent problems that need same-day attention, subject to availability.
£36 for 30 minutes
or £72 per hour
What to expect
You’ll receive the same friendly, one-to-one support remotely on your computer, with your appointment prioritised so we can connect as soon as availability allows. We can investigate problems, change settings, install or update software, help with email and other everyday technology issues — all without needing a home visit.
Looking for another way to get help?
Take a look at our At-Home Support, Drop-Off Support or explore all of our services.
AT-HOME SUPPORT
DROP-OFF SUPPORT
VIEW ALL SERVICES
Remote Support
Prefer to call?
01985 330073
What can we help you with?
Here are some of the most common things we can help you with remotely.
Email problems & setup
Having trouble signing in or managing an account?
We can help get things working again.
Security & virus protection
Concerned about viruses, malware, suspicious pop-ups or security warnings?
Mac Support
Need help with your Mac? We can troubleshoot software problems, help with updates, email and applications, and get your Mac running properly again.
Slow computer performance
If your computer has become slow or unresponsive, we can investigate what is causing it and help get it running properly again.
Routine Remote
Book convenient remote support at least 24 hours in advance. Ideal for problems that don’t need same-day attention.
£46 per hour
or £23 for 30 minutes
What to expect
You’ll receive friendly, one-to-one support remotely on your computer. We can investigate problems, change settings, install or update software, help with email and other everyday technology issues — all without needing a home visit.
Priority Remote
When a technology problem can’t wait, Priority Support gives you access to a same-day remote appointment, subject to availability.
£36 for 30 minutes
Same-day priority appointment, subject to availability.
Why choose Priority?
Ideal when an urgent problem is stopping you from working, getting online, accessing email or using your computer normally. We’ll prioritise your appointment and connect remotely as soon as availability allows.
You’ll receive the same friendly, one-to-one support, with everything explained clearly and without confusing technical jargon.
Looking for another way to get help?
Take a look at our At-Home Support, Drop-Off Support or explore all of our services.
AT-HOME SUPPORT
DROP-OFF SUPPORT
VIEW ALL SERVICES
Remote Support
Prefer to call?
01985 330073
What can we help you with?
Here are some of the most common things we can help you with remotely.
Email problems & setup
Having trouble signing in or managing an account?
We can help get things working again.
Virus & Security Help
Concerned about viruses, malware, suspicious pop-ups or security warnings?
Mac Support
Need help with your Mac? We can troubleshoot software problems, help with updates, email and applications, and get your Mac running properly again.
Slow computer performance
If your computer has become slow or unresponsive, we can investigate what is causing it and help get it running properly again.
Routine Remote
Book remote support at least 24 hours in advance. Ideal for problems that don’t need same-day attention.
£23 for 30 minutes
or £46 per hour
What to expect
Friendly, one-to-one remote support for everyday computer problems, settings, software, email and more — all without needing a home visit.
Priority Remote
For problems that can’t wait, book a same-day remote appointment, subject to availability.
£36 for 30 minutes
or £72 per hour
What to expect
The same friendly, one-to-one remote support, with your appointment prioritised so we can connect as soon as availability allows.
Looking for another way to get help?
Take a look at our At-Home Support, Drop-Off Support or explore all of our services.
AT-HOME SUPPORT
DROP-OFF SUPPORT
VIEW ALL SERVICES
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